Política de Privacidad

1. El Alcance

1.1 This policy describes the types of Personal Data the Company collects about individuals, including how that data is processed, shared with third parties, and protected.

1.2 This Policy applies to information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly, or indirectly through additional information we hold or have access to.

1.3 En esta Política, "procesamiento" se refiere a cualquier operación que implique el uso o la recopilación de Datos Personales, incluyendo su gestión, estructuración y almacenamiento.

Nuestros servicios están dirigidos al público general y no están diseñados para personas menores de 18 años. No recopilamos intencionalmente información de menores, ni les permitimos utilizar nuestros servicios. Si llegamos a tomar conocimiento de dicha información, procederemos a eliminarla a la brevedad posible.

2. Qué Datos Personales Tenemos Sobre Usted

When you access our services, channels, or website, we collect your Personal Data. In certain circumstances, we may also request additional Personal Data from you.

In other cases, we collect your Personal Data by analyzing how our Services and service channels are used, or by receiving your information from third-party partners.

3. Sin Obligación de Divulgar Información Personal

You are not required to provide us with any personal data. However, withholding certain personal data may prevent you from accessing our Services or limit your ability to use the website.

4. Qué Datos Personales Recopilamos

The information we collect is non-personal and cannot be used to identify you.

4.3 Personal data you provide to us: any personal data you voluntarily share when connecting to a third-party online trading platform through us.

4.4 Personal information you provide directly to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Processing Personal Data

Your personal data is processed by the company for the purposes described in this section, in accordance with the applicable legal basis.

5.3 Contact us by email for more details about the processing carried out to safeguard legitimate interests.

5.4 Below is a list of the reasons and legal bases under which we may use the information you provide to us:

6. Transferencia de Datos Personales a Terceros

6.1 The Company may also share Personal Data with third-party companies that provide services such as IP address hosting and storage, as well as user experience analytics.

You may also request that we share specific Personal Data with third-party trading platforms. In such cases, we will provide those platforms with the Personal Data you supply to us. Your Personal Data will be subject to each platform's privacy policy. Your Personal Data may be shared with more than one trading platform.

6.3 The Company may share Personal Data with related entities or business partners to improve and optimize the products and services offered to its clients.

Where necessary to protect the rights or assets of third parties, the Company is authorized to disclose Personal Data to regulatory, local, or other official authorities.

6.5 We may also share your Personal Data with potential investors or acquirers, with lenders to the Company or any other group company, in connection with any such transaction (including the transfer or sale of assets belonging to the Company or any other group company), or as part of any merger, restructuring, consolidation, or bankruptcy involving the Company or any other group business.

7. Cookies y Servicios de Terceros

We may use third-party services — such as advertisers and data analytics providers — on our website. These third parties may also use cookies or similar technologies.

7.2 Cookies are small text files placed on your device each time you visit the website. They collect information about your preferences and browsing habits to improve your experience, save your settings, and personalise products and services relevant to you. Cookies are also used for statistical and analytical purposes.

7.3 Algunas de las cookies que utilizamos son cookies de sesión. Estas se descargan temporalmente en su dispositivo y se eliminan cuando cierra el navegador. Otras cookies son persistentes: permanecen en su dispositivo por un período determinado después de cerrar el navegador, y se utilizan para identificarlo como usuario recurrente y facilitar su regreso al Sitio Web.

7.5 Note that disabling cookies may cause certain website features or functions to not work as expected.

Aviso de Rastreo en Línea: Este servicio no admite señales de no rastrear.

8. Retención de Datos Personales

La Compañía conservará sus Datos Personales durante el tiempo necesario para cumplir con los fines del tratamiento descritos en esta Política, o por períodos más prolongados según lo permitan las leyes, regulaciones, políticas y órdenes aplicables.

8.2 We will share your information with third-party trading platforms for a period of 12 months. If you consent, we will continue sharing your data for a further 12 months.

8.3 We periodically review the Personal Data we hold to confirm it is no longer needed.

9. Transferencias Internacionales

9.1 Su información personal puede ser transferida a otros países, incluyendo a terceros países u organizaciones internacionales. La Compañía adopta todas las medidas necesarias para proteger los Datos Personales que usted proporciona y garantizar que quienes acceden a dichos datos respeten sus derechos y los recursos legales disponibles.

9.3 La Compañía puede proporcionar información sobre las medidas de seguridad que emplea para proteger sus Datos Personales transferidos a países terceros u organizaciones internacionales. Para consultas, envíe un correo electrónico a: support@cuotaneo.com

10. Seguridad de los Datos Personales

10.1 We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration.

We cannot guarantee that your Personal Data will remain free from security vulnerabilities. We are not liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data, including disclosure resulting from transmission errors, unauthorized third-party access, or any other cause beyond our control.

10.3 In certain circumstances, legal or regulatory obligations beyond our control may require us to disclose your Personal Data to third parties, such as public authorities. We have no control over how those third parties handle the security of your Personal Data in such situations.

10.4 Transmitting Personal Data over the internet cannot be fully secured. The Company cannot guarantee the security of any Personal Data you send to us online.

11. Hipervínculos a sitios web de terceros

El sitio web contiene enlaces a sitios y aplicaciones de terceros que no están bajo la supervisión de la Compañía. No somos responsables de la recopilación ni del tratamiento de Datos Personales realizado por dichos sitios o aplicaciones. Esta Política no aplica a las acciones llevadas a cabo a través de ellos.

When accessing any third-party websites or applications, read their privacy policies before deciding to use them. Exercise caution when sharing any personal data with third parties.

12. Modificaciones a Esta Política

Esta Política puede actualizarse en cualquier momento. Cuando se realicen cambios, la versión actualizada se publicará en nuestro sitio web.

12.2 When significant changes are made to this Policy, we will notify you through appropriate channels and post an announcement on our website.

Unless otherwise specified, any amendments take effect upon publication of the revised Policy.

13. Sus Derechos

You have the right to request verification of the accuracy of your Personal Data, correct any errors, and delete any Personal Data we no longer need. You may also restrict the scope of how your Personal Data is processed.

If you are an EEA resident, please refer to this page. These rights apply to the personal data you provide to us. To exercise your rights, send an email to the address listed below.

13.3 Derechos de acceso Usted tiene derecho a verificar la exactitud de los Datos Personales que la Empresa procesa sobre usted y a acceder a ellos. La Empresa proporcionará una copia electrónica de los Datos Personales en procesamiento y podrá cobrar una tarifa razonable por copias adicionales. Si lo solicita, los datos se pondrán a disposición en formato electrónico. El derecho de acceso no puede ejercerse en detrimento de los derechos y libertades de terceros. Si una solicitud afecta dichos derechos, la Empresa podrá negarla o limitarla.

13.4 Right of Rectification The Company has the right to rectify inaccurate Personal Data. You have the right to request the rectification of any incomplete Personal Data concerning you, taking into account the purpose of the processing.

13.5 Right to Erasure This right applies in the following circumstances: (a) the personal data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw your consent and no legal basis for processing exists; (c) you object, on grounds relating to your particular situation, to the processing of personal data about you where that processing is based on legitimate interests pursued by us or by a third party; (e) the personal data has been processed unlawfully; or (f) the personal data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) to establish, exercise, or defend legal claims.

13.6 Restricciones de procesamiento Si tiene dudas sobre la exactitud de sus Datos Personales, puede solicitar a la Compañía que limite su procesamiento. Una vez solicitada la restricción, sus Datos Personales solo podrán conservarse con su consentimiento, para establecer, ejercer o defender derechos legales, para proteger los derechos de otra persona natural, o cuando exista una razón de interés público significativo en la Unión Europea o en un Estado miembro.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to access and receive the personal data you have provided to the Company in a structured format. You may also request that your personal data be transferred directly to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The transfer of data must not adversely affect the rights or freedoms of third parties.

13.8 Derecho a oponerse En cualquier momento, usted puede oponerse al uso de sus Datos Personales cuando dicho tratamiento se base en los intereses legítimos de la Compañía o de un tercero, incluida la elaboración de perfiles sustentada en esos intereses. Si la Compañía puede acreditar motivos legítimos imperiosos para el tratamiento, este podrá continuar únicamente si usted no demuestra que sus derechos, libertades o intereses prevalecen sobre dichos motivos, o que el tratamiento es necesario para el ejercicio, establecimiento o defensa de derechos legales. En materia de marketing directo, usted tiene derecho a oponerse en todo momento al tratamiento de los Datos Personales que le conciernen.

13.9 Right to Withdraw Consent You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal. You have the right to lodge a complaint with your supervisory authority. You may file a complaint with a supervisory authority established by a Member State to protect the fundamental rights of individuals in connection with the processing of Personal Data within the European Union. European Union and Member State law may limit your rights regarding your Personal Data, as set out in this section 13.

13.10 We will provide the information requested under the rights set out in section 13 of this agreement within one month of receiving your request. Where necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. We will notify you of any extension, and the reasons for it, within one month of receiving your request.

Provided the request is not contrary to the provisions of Article 13 of the law, information requested under your rights pursuant to that Article will be made available free of charge. If a request is unjustified or excessive — particularly where it is repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or notifying you of the action taken. We may also decline to act on the request.

If we are unable to verify the identity of the person who submitted a request, we may ask you to provide reasonable means of identification.